Privacy Policy

Introduction and Scope

EOS EDTECH SOLUTIONS INC., carrying on business as EOS EdTech (EOS, we, us, or our), is committed to protecting the privacy, accuracy, and security of personal information collected from users of our website, EOS Navigator, and related EdTech services (collectively, the Services). This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information of immigrants, newcomers, prospective immigrants, and other individuals accessing our Services in Canada and internationally. This policy complies with Canadian privacy legislation, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws (e.g., Quebec's Act Respecting the Protection of Personal Information in the Private Sector / Law 25, BC PIPA, Alberta PIPA), and Canada's Anti-Spam Legislation (CASL).

Personal Information We Collect

• Account & Identity Data: Full name, contact details (email, phone number, mailing address), preferred language, and account credentials. Used for account creation, identity verification, service communications, and customer support.
• Education & Career Profile: Academic credentials, degree histories, language test scores (IELTS, CELPIP, TEF), work history, skills, and target occupations. Used for generating personalized educational recommendations, career pathway plans, and school comparison models.
• Immigration & Background Info: Current residency/visa status, target Canadian province, settlement goals, and household composition. Used for tailoring educational pathways aligned with relevant Canadian immigration and study permit options.
• User Content & Documents: Uploaded CVs/resumes, academic transcripts, statements of purpose, user queries entered into AI tools, and saved preferences. Used for processing AI tools, content generation, credential evaluation prep, and saving user progress.
• Technical & Usage Data: IP address, browser type, device details, operating system, pages visited, feature interaction logs, and session duration. Used for maintaining site security, diagnosing technical errors, optimizing user experience, and platform analytics.
• Financial & Billing Data: Payment card details (processed securely via PCI-DSS compliant payment gateways), transaction history, and billing address. Used for processing subscription orders, issuing refunds, and maintaining accounting records.

How We Use Personal Information

• Service Delivery: To operate, maintain, and provide the features of EOS EdTech, including AI-driven educational pathway matching, document formatting, and saved progress tracking.
• Communication: To send account notifications, security alerts, transactional receipts, administrative updates, and support responses.
• Improvement & Analytics: To evaluate platform usage, troubleshoot technical bugs, and refine service functionality. Personal data used for system improvement is anonymized or aggregated whenever feasible.
• CASL-Compliant Marketing: To send newsletters, event invites, or special offers where you have given express opt-in consent. You can withdraw marketing consent at any time.
• Legal & Safety Compliance: To enforce our Terms of Use, protect against security threats or fraud, and satisfy statutory record-keeping duties under Canadian law.

Consent Mechanics

We collect personal information with your knowledge and consent, except where permitted or required by law.

• Express Consent: Required when signing up, subscribing, uploading personal documents, or agreeing to receive promotional emails under CASL. Express consent may be given electronically (e.g., checking an opt-in box).
• Implied Consent: In limited circumstances, consent may be implied based on your actions or relationship with us (e.g., contacting customer support implies consent to use your email to respond).
• Withdrawing Consent: You may withdraw your consent for optional processing (such as marketing communications) at any time by using the unsubscribe link in our emails or updating your account preferences. Withdrawing required consent may limit our ability to provide specific Services.

Disclosure and Third-Party Providers

EOS EdTech does not sell, trade, or rent personal information to third parties. We disclose personal information only under the following circumstances:

• Authorized Service Providers: We engage trusted service providers (e.g., cloud hosting infrastructure, payment processors, customer service tools, AI service infrastructure) to perform functions on our behalf. Providers are bound by strict contractual obligations to maintain data confidentiality, implement security measures, and use the data strictly for contracted services.
• Referrals and Partners: If you request a referral to a third-party educational institution, credential assessment body, or language service, we transfer your contact or profile information only upon your explicit direction or consent.
• Legal Requirements: We may disclose personal information if required to do so by applicable law, court order, search warrant, or governmental regulation, or where disclosure is necessary to protect our legal rights, physical safety, or platform integrity.

International Data Transfers and Storage

Personal information collected by EOS EdTech is hosted on secure cloud infrastructure located in Canada and the United States. When personal information is transferred across borders, including to cloud service providers or AI model operators based in the United States, it is subject to the laws of that foreign jurisdiction. Foreign courts, law enforcement, or regulatory agencies may be entitled to access your information under foreign laws (such as the US PATRIOT Act or US CLOUD Act). We implement contractual safeguards to ensure third-party processors protect Canadian data to comparable standards.

Cookies and Similar Technologies

Our website uses only cookies and similar technologies that are needed for it to work and to protect it. When you use a form on our website, we use Google reCAPTCHA to protect the form against spam and abuse. reCAPTCHA may set a cookie and collect information about your device and how you use the page, which is sent to Google and is subject to Google's Privacy Policy and Terms of Service. We do not use advertising or analytics cookies on our website.

Data Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, satisfy our legal, tax, or accounting obligations, or resolve active disputes.

• Active Account Data: Retained while your account remains active.
• Account Closure & Deletion: Upon receiving an account closure request, we delete or anonymize personal information, uploaded documents, and chat records within 30 days, except where retention is mandated by law or for restricted archival backups.
• Anonymized Data: Fully aggregated or de-identified data that cannot identify an individual may be retained indefinitely for research and analytical purposes.

Security Safeguards

We implement physical, organizational, and technological security measures appropriate to the sensitivity of the information collected. These measures include encryption of data in transit (TLS/SSL) and at rest, strict access controls and multi-factor authentication for administrative accounts, periodic security reviews and vulnerability monitoring, and employee training on privacy safeguards and data confidentiality obligations. While we take reasonable and appropriate precautions, no internet-based system or digital storage method can guarantee 100% security.

Children's Privacy

Our self-service accounts are designed for individuals aged 18 or older (or the age of majority in their province of residence). We do not knowingly collect personal information directly from children under 16 without verifiable parental or guardian authorization. Adults exploring education options for minors may do so through their own account without creating a profile for the minor.

Your Privacy Rights

Under Canadian privacy laws, you have specific rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you and receive information on how it has been used or disclosed.
• Correction: The right to request correction of inaccurate, incomplete, or outdated information in your profile.
• Deletion / Erasure: The right to request deletion of your account and associated personal data, subject to statutory record retention rules.
• Withdrawal of Consent: The right to opt out of non-essential processing, such as marketing or specific analytics features.

Contact Us & Privacy Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, or if you wish to exercise your legal privacy rights, please contact our Privacy Officer:

Attention: Privacy Officer
EOS EDTECH SOLUTIONS INC.
Email: info@eosedtech.com
Mailing Address: 77 King Street West, Suite 400, Toronto, Ontario, M5K 0A1, Canada

If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or the relevant provincial Privacy Commissioner:

• Office of the Privacy Commissioner of Canada (OPC): www.priv.gc.ca | 1-800-282-1376
• Office of the Information and Privacy Commissioner of Ontario (IPC): www.ipc.on.ca

Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our legal obligations or operating practices. We will post the revised version with an updated Effective Date. For material changes that significantly affect your rights, we will provide advance notification via email or a prominent banner notice on our website.